Order
How do I place an order?
You can place an order at the MOIÉL online store by adding the product to your shopping cart and completing the purchase process.
Can I place an order without creating an account?
Of course. You have the option to place an order without registration. However, it is worth registering in order to remember your shipping information and save products to your dream list.
I don't see a product I'm interested in. Is it no longer available?
If the model you are interested in is not available on the website, please contact us by email:
office@moiel.pl
I'm not sure which size will be right for me. Is it possible to exchange?
Of course. We are mindful of the impossibility of measuring our products, so you can return the shipment up to 14 days after receipt. In the case of an exchange, the cost of returning the shipment is paid by the customer, while the shipping cost of the exchanged product is on our side.
Payment
Can I get an invoice for my order?
As much as possible. Please provide your invoice details in the “comments” field when placing your order.
How do I pay for my order?
For the sake of your financial security, we recommend using Przelewy24 payments. In this step you have the option to choose the bank where you have an account. The connection is encrypted so that it is completely secure.
You can also make a traditional transfer, directly to the following bank number:
ING Bank Slaski: 85 1050 1214 1000 0092 7102 1801
Please include your order number in the transfer title. The shipment will be sent after the transfer is credited.
My order has been registered. I can't pay it.
In this case, please contact us by email at:
office@moiel.pl
Delivery
What is the cost of delivery?
Delivery of your order is made via DPD or InPost courier service. The cost of delivery within Poland is depending on the choice of courier company:
– DPD (10 PLN)
– InPost parcel machines (PLN 14)
If you care about a different delivery method – please contact us by email at bonjour@moiel.pl or on instagram @moielbrand – we’ll work something out 🙂
How will my order be packaged?
The products will be packaged in a box made of eco-friendly paper. All this to best protect not only your product, but also to care for the environment. We also encourage the reuse of packaging to avoid generating more waste.
When will I receive my order?
Your order placed from Monday to Friday will be shipped the very next day. Orders placed over the weekend will be shipped on the next business day. Delivery time is no more than 1-3 business days.
Is personal pickup possible?
We are working intensively on the possibility of personal collection : )
Is it possible to ship overseas?
Of course. For this purpose, please send a message to the email address: office@moiel.pl
Returns and complaints
Return
If our product has not met your expectations, please share your comments with us. This is the only way we will be able to meet your needs when developing future products.
Of course, in accordance with consumer law, you have the option to return your order within 14 days of receiving the shipment. Please be advised that the cost of return shipping is borne by the buyer. The returned product must not bear any signs of use, must have an attached tag, a dust bag and the original packaging.
Kindly fill out legibly and attach the following form to the return shipment. If you have the opportunity, please choose DPD, DHL or InPost courier. Please be advised that parcels sent to a Parcel Machine or to a branch of the Polish Post Office will not be collected.
The return shipment should be sent to the address:
MOIÉL Aleksandra Kubiczek
ul. Francuska 98A/52
40-001 Katowice
The money will be refunded within 14 days to the account specified in the return form.
Complaint
To start the complaint procedure, please send the complaint form to the email address:
bonjour@moiel.pl
In the next step, we will ask you to send the claimed product along with the form to the address:
Francuska 98A/52
40-001 Katowice.
The time limit for processing complaints is up to 14 working days from the date of receipt of the shipment. We will inform you of the decision by email.
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